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A Digital-First Approach to Care Redesign

As hospital leaders consider how to innovate and improve patient care in the middle of lingering workforce shortages, they might consider what UCSF Health’s Robert Wachter, MD, calls a “digital-first” approach to care redesign. This involves approaching problem-solving by first asking how processes can be improved and work replaced or reduced with digital technologies, ranging from artificial intelligence to telehealth tools.


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