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How can leaders make recent digital health gains last?

In brief

The Accenture 2020 Digital Health Consumer Survey showed that before COVID-19, growth in digital health adoption had stalled.

The global pandemic greatly accelerated the adoption of virtual health, but will it persist? There is still work to be done.

Amid the pandemic, consumers with nowhere else to turn were forced to lower their expectations for the quality of digital health experiences.

There are several factors that could drive or stall post-pandemic progress.


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