Patients aren’t just patients anymore, they are consumers, meaning they won’t hesitate to change providers and health plans if their expectations aren’t met. At the same time, providers and payers are facing a shortage of skilled technical workers, making it more difficult to resolve lingering issues around data silos, patient engagement and more. Add in an uncertain global economy driving intensified competition and it’s clear that it’s time to make the digital front door as effective as it possibly can be.
