Tech-Enabled Solutions for Primary Care

Over the past decade, consumers have gradually transitioned away from the traditional path of primary care and are increasingly utilizing alternate care options. From retail and virtual clinics to urgent, episodic, and on-demand care options, consumers are empowered with a choice in how and where they receive primary care. However, this revised care journey has consequences, including discontinuity of care, diminished patient-provider relationships, and increased costs and utilization.

Why are consumers abandoning the traditional primary care journey and seeking new models of receiving care? Stemming from barriers in engagement, accessibility, visit experience, and post-visit coordination, consumer’s fundamental needs and preferences in primary care are not being met.