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Virtual Care 2.0: Innovating for a Virtual-First Future

We brought healthcare online. Now what?



So, what exactly does the next generation of virtual care look like?


The idea behind virtual care 2.0 (also known as virtual-first care) is to have patients start their care journey with a digital interaction. By leaning on technology, healthcare organizations can more easily triage the patient’s care needs, determine the best care setting from in-person to virtual, and drive follow-up. For patients, this means they can more easily start their care journeys anytime and anywhere that works best for them. And healthcare organizations can build more efficient, personalized, and comprehensive care solutions that guide patients through their care journeys.





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