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Why digital transformation requires rebuilding digital trust

The role of trust in digital activities has been recognized for some time and the importance of creating an understanding of digital trust has been central to many aspects of the digital transformation journey. I was reminded of this when reading two recent reports describing significant on-going research activities to identify the sources and influences of trust in digital transformation. Both are important in highlighting the opportunities and challenges we face in building digital trust. Yet, they take quite different perspectives on the focus and approaches that are required to move forward.







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