From this perspective, this study presents how artificial intelligence can help achieve this goal. Therefore, at the beginning of this article, we begin with an introduction and brief review of the literature on the subject. Our research procedure involved the combination of qualitative and quantitative forms of research using mixed methods. In this study, we presented and analyzed five chatbot solutions used in the field of the circular economy. The analysis of these five chatbots helped us design, in the second part of this paper, the procedures for data collection, training, development, and testing of a chatbot using various natural language processing (NLP) and deep processing (DP) techniques
